The HP DeskJet 2755e printer is a popular choice for its ease of use, wireless functionality, and versatile features. If you’ve recently changed your WiFi network—whether due to a new router, a different service provider, or a move—you’ll need to HP DeskJet 2755e Printer to a New Network to resume smooth wireless printing. While this process might sound complicated, it’s straightforward with the right steps and tools.
In this comprehensive guide, we’ll cover everything you need to know about reconnecting your HP DeskJet 2755e printer to a new network, troubleshooting potential issues, and ensuring reliable connectivity.
Understanding Network Reconnection for the HP DeskJet 2755e
Before diving into the steps, it’s essential to understand how the HP DeskJet 2755e connects to a wireless network:
- Wireless Connection Mode: The printer uses either the HP Smart App or the Wireless Setup Wizard to connect to WiFi.
- Setup Mode Requirement: For initial or new connections, the printer must be in setup mode, signified by a blinking wireless light.
- Network Compatibility: The HP DeskJet 2755e is compatible with 2.4GHz networks and does not support 5GHz.
Steps to Reconnect the HP DeskJet 2755e to a New Network
1. Prepare the Printer and Network
Before starting the reconnection process, ensure you have the following:
- Network Details: The new WiFi network name (SSID) and password.
- HP Smart App: Available on iOS, Android, Windows, and macOS, the app is a crucial tool for setup.
- Printer in Setup Mode:
- To enable setup mode, press and hold the Cancel and Wireless buttons on the printer for 5 seconds.
- The wireless light should start blinking, indicating the printer is ready to connect.
2. Use the HP Smart App to Connect
The HP Smart App is the easiest way to reconnect the printer to a new network.
Steps:
- Install the App:
- Download the HP Smart App from your device’s app store if you don’t already have it.
- Add Your Printer:
- Open the app and click “Add Printer.” The app will search for available printers.
- Ensure your printer is powered on and in setup mode.
- Follow the Prompts:
- Select your HP DeskJet 2755e from the list.
- Enter the new network credentials when prompted.
- Test the Connection:
- Once connected, print a test page from the app to confirm the setup.
3. Use WPS (Wi-Fi Protected Setup)
If your router supports WPS, this method allows for a quick and secure connection.
Steps:
- Activate WPS on the Router:
- Locate and press the WPS button on your router. This is typically found on the back or side of the device.
- Press the Wireless Button on the Printer:
- Hold the wireless button until the light starts blinking.
- Wait for Connection:
- The printer will connect automatically. A solid wireless light indicates a successful connection.
4. Use the Wireless Setup Wizard (For Touchscreen Models)
If your HP DeskJet 2755e has a display, you can use the Wireless Setup Wizard to connect.
Steps:
- Access Network Settings:
- Go to the printer’s control panel and navigate to Settings > Network Setup > Wireless Settings.
- Select Your Network:
- From the list of available networks, select your new WiFi network.
- Enter Password:
- Use the on-screen keyboard to input the network password.
- Confirm Connection:
- A confirmation message will indicate a successful connection.
5. Reset Network Settings (If Necessary)
If the printer struggles to connect, resetting the network settings can help.
Steps to Reset:
- Press and Hold Buttons:
- Simultaneously press and hold the Cancel and Wireless buttons for 5 seconds.
- Re-enable Setup Mode:
- The wireless light will blink, indicating that setup mode is active.
- Reconnect Using the HP Smart App or WPS:
- Follow the relevant method to connect to the new network.
Troubleshooting Common Issues
1. Printer Not Found During Setup
Possible Causes:
- The printer is not in setup mode.
- The device running the HP Smart App is on a different network.
Solution:
- Ensure the printer’s wireless light is blinking.
- Verify that your smartphone or computer is connected to the same WiFi network.
2. Connection Drops Frequently
Possible Causes:
- Weak WiFi signal.
- Interference from other devices or walls.
Solution:
- Move the printer closer to the router during setup.
- Avoid placing the printer near metal objects or large appliances.
3. Incorrect WiFi Password
Solution:
- Double-check the WiFi credentials before entering them during setup.
- Use a password manager or check your router settings if you’ve forgotten the password.
4. Firewall or Antivirus Blocking the Connection
Solution:
- Temporarily disable any firewalls or antivirus software during the setup process.
- Add the printer to the allowed devices list in your security software.
5. Printer Offline After Setup
Possible Causes:
- Dynamic IP address changes.
- Printer is not set as the default printer.
Solution:
- Assign a static IP address to the printer via your router settings.
- Set the HP DeskJet 2755e as the default printer on your computer.
Tips for Maintaining a Stable Wireless Connection
- Use a Strong WiFi Signal:
- Position the printer within a 30-foot range of the router.
- Keep Firmware Updated:
- Regularly update the printer’s firmware through the HP Smart App or HP Support website.
- Avoid Network Overload:
- Disconnect unnecessary devices from your network to reduce traffic.
- Dual-Band Routers:
- Separate 2.4GHz and 5GHz networks for better clarity.
When to Contact HP Support
If all else fails and the printer still won’t connect to the new network, it may require professional assistance.
Ways to Get Help:
- HP Smart App: Access customer support directly through the app.
- HP Support Website: Browse FAQs, community forums, and chat with an expert.
- Customer Service Hotline: Call HP’s customer support for personalized help.
Conclusion
Reconnecting your HP DeskJet 2755e printer to a new network is a manageable process with the right tools and steps. By using the HP Smart App, WPS, or the Wireless Setup Wizard, you can ensure your printer is ready to handle all your wireless printing needs.
Remember to keep your printer’s firmware updated and your network optimized for a seamless experience. Should you encounter persistent issues, HP’s robust support options are there to assist you.