How Sales Staff Location Tracking Software Enhances Customer Service and Satisfaction

Salesmen form the backbone of many industries. And great customer service is the bread and butter of salesmen.

There are many ways sales staff can improve their customer interaction, and one underrated way is by using a sales location tracking app.

You can use it to improve response times, better address customer queries, and efficiently manage tasks. Plus, the software can also handle secondary functions like attendance, payroll, and expenses.

Let’s learn how to enhance customer service and satisfaction with sales staff locating tracking.

What is field sales staff location tracking?

Field sales executives have to visit several clients during their work time. Plus, they work remotely without face-to-face interaction with their managers. But sales is an important component for any company, making efficient management of sales employees critical.

This is the job of sales staff location tracking software. It allows managers to monitor the activities of field salesmen, assign them tasks, manage orders, and more. The software automates essential field sales operations and allows executives to improve their sales output.

Now let’s take a look at how to boost customer service with field sales staff location tracking software.

1. Real-time GPS location tracking of field employees

Sales executives are the ones who have to deal with customers daily. As a manager, you don’t have much say in how your employees make sales. But what you can do is make the process fast and efficient.

Nobody likes delays and lack of punctuality. With sales staff location tracking software, you can monitor the whereabouts of your employees at all times. This allows you to:

• View and optimise travel routes of staff.

• Choose sales staff based on experience and customer proximity.

• Monitor employees’ orders, productivity, break timings, and activity status in real time.

• Keep sales staff vigilant by tracking their offline GPS location, battery, and network status.

• Communicate with employees in real-time with built-in chat and guide them as necessary.

2. Efficient Job Scheduling

For optimum customer service and satisfaction, the employees visiting them have to be in high spirits. That won’t be possible if they are overworked or don’t take their job seriously. This is why efficient job scheduling is a must in any sales business.

You can’t have one employee serving a single client in a day while another employee is visiting 20. With sales staff monitoring, you can streamline job scheduling in the following ways:

• Schedule tasks in advance.

• Allow employees to modify or self-allocate tasks.

• Upload tasks in bulk and easily accommodate ad-hoc tasks.

• Optimise job scheduling so all employees work based on their experience, designation and skillset.

• Maintain exhaustive data of completed tasks and analyse them to identify gaps or any discrepancies.

• Link tasks with attendance via geofencing. This feature makes it impossible for employees to mark their attendance unless they are present at the designated site.

• Eliminate scheduling conflicts.

3. Better sales order management

The main function of any field sales staff monitoring solution is to enhance sales. This can be achieved by meeting more customers and delivering the best possible service.

However, customer service has to be top-notch for successful conversion and increased sales. And what do customers like the most? Well, fast service, timely responses, high-quality orders, and adherence to feedback.

This can be a challenge when you’re dealing with multiple employees, sales orders, and customers on a daily basis. But worry not, here’s how FSM software can help you streamline your order management process:

• It makes sales order processing more efficient and fast.

• It lets you track orders in real time and approve them instantly.

• Lets you modify or place ad-hoc orders.

• Create an extensive product list for convenience so you never have a deficit or surplus of products.

• Adjust prices, offer discounts, and create custom categories as per client demands.

• Saves employees’ time and energy by automating all steps of the order management process, like order taking, confirmation, and delivery.

When your sales agents have more time and a high morale, they are bound to visit more clients and be more enthusiastic about their job. This will not only result in higher sales output but also improve customer satisfaction.

4. Reports and Custom forms

How do you check whether your customers are satisfied or not? One way is to record and analyse employee performance data.

Employees’ successful client conversions, sales, customer retention rate, and complaints are indicators of their customer interactions. You can analyse the data to know which sales employees are best with customers and which ones are not.

You can also ask your employees to collect customer feedback forms and signatures to better judge their performance.

Field sales location tracking software comes with features like pre-saved forms, auto-filling data, tailored form creation, and permanent access to archived data.

5. Notifications and alerts

Sales staff location tracking software keeps employees and managers updated on each other’s activity. The software sends notifications for leave approvals or rejections, chats, missed appointments, attendance logging, and more.

This keeps managers aware of where their employees are and how they are performing. They can guide the executives in case they have missed a task or made an error. This ensures all sales agents are working to their full potential, resulting in better response times and faster TAT.

Conclusion

Customers are king, and the analogy applies to the sales business as well. Better customer satisfaction is proportional to more sales and thus more revenue.

There are several ways to boost customer service in field sales operations. However, none is more effective than implementing sales staff location tracking software.

It satisfies the customers, improves the productivity of field employees, and leads to higher revenue. Recapping the software’s benefits:

• Reduces time spent on repetitive tasks, thus enhancing productivity.

• Boosts employee morale so they can better serve customers

• Improves response times and employee efficiency resulting in higher customer satisfaction.

• Keeps customers in the loop from order taking until order delivery.

Safe to say, a sales location tracking app like TrackoField can be a game changer for your business.