Delivering packages as an ekart logistics partner, Flipkart’s logistics arm can be very rewarding. The more the e-commerce industry grows, the more it seems to demand reliable delivery services, thereby making this job stable and in demand. However, a role like this goes beyond just being able to deliver within a specific time; it is coupled with an exclusive set of skills that make you stand out as well as give room for further development to get better and even earn more.
In the article, we discuss the top five skills you’ll need to master if you want to survive in your eKart delivery job and how platforms like Awign can provide flexible work options that allow you to gain those skills.
#1. Time Management Skills
Time management is required in any delivery job, but more so in the case of eKart package deliveries. This often involves multiple deliveries a day. Proper time management ensures that packages arrive within the expected time frame. Thus, customer satisfaction increases, which in turn increases your reputation.
Tips to Improve Time Management:
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Plan Your Route: Use GPS apps like Google Maps or Waze to chart delivery routes with less traffic and useless detours.
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Prioritise Deliveries: Some deliveries are more sensitive to the schedule than others. For instance, they will ask you to deliver the timely ones first, so you don’t delay them.
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Stay Organized: Be sure to have all the documents or items that you need before you start your shift. Keep track of the deliveries that you have to make.
On-time delivery is very important because it not only keeps your ratings good on the platform but also gets you to hit on your daily delivery targets, thereby receiving some really good incentives.
#2. Customer Service Skills
Being an eKart delivery partner, at times, you may be the only interface a customer would have with the brand throughout their order experience. So, pleasant customer service skills can really improve the perception of the brand for the customer. Sometimes, even your feedback and tips depend on these skills.
How to be an Excel in Customer Service:
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Be polite and courteous: A simple greeting or a smile can give a long-lasting positive impression on the customer.
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Address Problems Professionally: If, for instance, the delivery went wrong, such as an item not being delivered or delayed, you would help explain what happened and what to expect next.
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Communicate Properly: If the customer is not around when you get there or if the delivery has other special instructions for how the item should be brought over, communicate properly to avoid some mishaps.
#3. Attention to detail
You need to be sure that the correct package reaches the appropriate customer. In general, mistakes like delivering the wrong package or not observing specific delivery instructions can create a storm in the guise of customer dissatisfaction and may alter your rating in the long run. One’s focus on the details ensures minimal errors.
Always double-check the delivery package against the customer’s order details and delivery address at the distribution centre just before leaving to avoid potential issues down the line. Be very alert to special requests by customers in terms of where to leave a package or what specific window of time they would prefer for delivery to ensure you make it there during that time.
#4. Problem-Solving Skills
Regardless of the planning, things will go wrong during your shift. It might be traffic, incorrect addresses, or even the vehicle. Problem-solving is, therefore, a fundamental determinant of success in such an eKart delivery position. Should the traffic or road be impassable, the route needs to change, keeping navigation applications handy so as not to disrupt your daily schedule too much.
If there’s a problem with the customer, like an incorrect address or that he is not around get back to the customer and clarify any instructions or arrange an alternative solution for the order. Having a cool head in tough situations does help, though, because this will make it easier for you to pin down solutions in situations that are uncalled for.
#5. Utilise Technology Effectively
It is not exactly a skill but definitely improves your efficiency by making you proficient with the technology provided by eKart. You get comfortable with the tools available, and hence, you navigate better and inform your customers in real time about the status of the delivery and also avoid any unnecessary delays. This way, you will be able to ensure that the deliveries are done well in time and issues are responded to in real time as well, for which you could be rewarded based on your performance.
Conclusion: Mastering the Skills for Success in eKart
Not everyone knows that becoming a successful Ekart logistics partner entails more than just driving and dropping packages. It requires the reader to have strong time management skills, good customer service, attention to detail, problem-solving skills, and, of course, enough physical stamina. Focusing on such core skills can help you be excellent in your current job and increase job satisfaction, earning potential, and prospects for a long-term career in this gig economy.
The gig economy platforms, like Awign, are supposed to offer opportunities to explore different types of work. This medium will help workers acquire new skills and work flexibly, which is undoubtedly more beneficial for diversifying one’s skill set by gaining experience in different industries.
